Leading people or managing tasks, what truly drives a team?

Filipa Montalvão - Partner at White
Filipa Montalvão

We are living through times of change and uncertainty, where leadership is no longer just about managing tasks or meeting targets. Today, more than ever, I believe that to lead is to care for people. It means listening to them, respecting them, and creating spaces where they feel safe, valued, and part of something greater.

Empathetic leadership, grounded in emotional intelligence, has gained prominence — and rightly so. I believe that happy and emotionally balanced teams are often more engaged, creative, and productive. But there are no fixed formulas. This is an open reflection. I believe

Today, we are increasingly exposed to training sessions focused on Positive Leadership — and it has become clear to me that well-being is not a “nice-to-have,” but a central pillar. When someone feels heard and cared for, they contribute more willingly. When they feel they can be themselves, they show up with authenticity.

Still, this approach does not exclude high standards. At the end of the day — or the year — there are always goals to meet. And this is where the real challenge lies: balancing empathy and expectation, listening and decision-making, emotion and productivity. It’s not about choosing one side, but about integrating both.

Personally, I believe in a kind of leadership built on presence, flexibility, and leading by example. A leadership that embraces vulnerability, recognizes that mistakes are part of the process, and understands that empathy is a skill to be cultivated and encouraged. A leadership where people are not a means to an end, but the very core of it all.

This is my perspective on what leadership means today. I don’t have absolute answers—only the conviction that we are moving—together—toward a way of leading that is more human, more mindful, and perhaps more transformative.