{"id":6555,"date":"2025-04-02T10:39:52","date_gmt":"2025-04-02T10:39:52","guid":{"rendered":"https:\/\/www.wygroup.net\/?post_type=portfolio&#038;p=6555"},"modified":"2025-08-27T08:44:08","modified_gmt":"2025-08-27T08:44:08","slug":"um-novo-mundo-com-o-my-meo-3-0","status":"publish","type":"portfolio","link":"https:\/\/www.wygroup.net\/pt-pt\/portfolio\/um-novo-mundo-com-o-my-meo-3-0\/","title":{"rendered":"Um novo mundo com o my MEO 3.0"},"content":{"rendered":"\n<div class=\"wp-block-group section__copy is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-94bc23d7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"my MEO App\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PTMU_ObpU6U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n    <section class=\"wp-block-group case__section section case__section--small-padding\">\n        <div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n            <div class=\"wp-block-group wrapper wrapper--no-flex is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex customPadding\">\n\n                                    <h2 class=\"wp-block-heading case__title section__title section__title--left case__title--no-spacing\">Objetivo<\/h2>\n                \n                \n                                    <div><p class=\"\" data-start=\"484\" data-end=\"677\">Para continuar a evoluir e oferecer a melhor experi\u00eancia ao cliente, a Altice Portugal decidiu redesenhar a aplica\u00e7\u00e3o My MEO \u2013 o principal canal de comunica\u00e7\u00e3o entre a MEO e os seus clientes.<\/p>\n<p class=\"\" data-start=\"679\" data-end=\"990\">Em colabora\u00e7\u00e3o com v\u00e1rias equipas da MEO, definimos os princ\u00edpios de UI para a nova aplica\u00e7\u00e3o. O My MEO deveria ser pr\u00f3ximo, inspirador e transparente. Com estes princ\u00edpios em mente, o principal objetivo do projeto foi criar uma nova experi\u00eancia para os clientes da MEO: mais imersiva, humana e personalizada.<\/p>\n<\/div>\n                \n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"wp-block-group case__section section case__section--small-padding\">\n        <div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n            <div class=\"wp-block-group wrapper wrapper--no-flex is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex customPadding\">\n\n                                    <h2 class=\"wp-block-heading case__title section__title section__title--left case__title--no-spacing\">O Processo<\/h2>\n                \n                \n                                    <div><p class=\"\" data-start=\"1010\" data-end=\"1390\">Nas primeiras cinco semanas, durante a fase estrat\u00e9gica, definimos os objetivos da aplica\u00e7\u00e3o, alinhando-os com as metas do neg\u00f3cio e as necessidades dos utilizadores. Nas seis semanas seguintes, na fase t\u00e1tica, elabor\u00e1mos um roadmap para o projeto, prioriz\u00e1mos as funcionalidades mais relevantes, definimos a arquitetura da informa\u00e7\u00e3o da aplica\u00e7\u00e3o e concebemos o conceito de UI.<\/p>\n<p class=\"\" data-start=\"1392\" data-end=\"1662\">A fase operacional final teve a dura\u00e7\u00e3o de cinco meses. Cri\u00e1mos um design system e desenvolvemos a experi\u00eancia da aplica\u00e7\u00e3o de acordo com o roadmap. Cada funcionalidade projetada passou por uma fase de pesquisa e UX\/UI para garantir a melhor experi\u00eancia do utilizado.<\/p>\n<p data-start=\"1392\" data-end=\"1662\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6548 aligncenter\" src=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website3-1-300x183.png\" alt=\"\" width=\"501\" height=\"306\" srcset=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website3-1-300x183.png 300w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website3-1-1024x623.png 1024w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website3-1-768x467.png 768w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website3-1-1536x935.png 1536w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website3-1-2048x1246.png 2048w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/><\/p>\n<\/div>\n                \n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"wp-block-group case__section section case__section--small-padding\">\n        <div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n            <div class=\"wp-block-group wrapper wrapper--no-flex is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex customPadding\">\n\n                                    <h2 class=\"wp-block-heading case__title section__title section__title--left case__title--no-spacing\">P\u00e1gina Inicial<\/h2>\n                \n                \n                                    <div><p>Na p\u00e1gina inicial da aplica\u00e7\u00e3o, os clientes podem visualizar toda a informa\u00e7\u00e3o relacionada com os seus servi\u00e7os MEO, como o estado das faturas e o progresso do consumo de dados m\u00f3veis. Podem tamb\u00e9m aceder a funcionalidades personalizadas de acordo com a sua localiza\u00e7\u00e3o. Se os utilizadores estiverem em casa, o &#8220;modo interior&#8221; \u00e9 ativado, permitindo, por exemplo, realizar o teste de velocidade da Wi-Fi. Se estiverem na rua, o &#8220;modo exterior&#8221; permite utilizar o MEO GO para ver televis\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6550 aligncenter\" src=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website4-1-300x153.png\" alt=\"\" width=\"498\" height=\"254\" srcset=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website4-1-300x153.png 300w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website4-1-1024x521.png 1024w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website4-1-768x391.png 768w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website4-1-1536x781.png 1536w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website4-1-2048x1042.png 2048w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><\/p>\n<\/div>\n                \n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"wp-block-group case__section section case__section--small-padding\">\n        <div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n            <div class=\"wp-block-group wrapper wrapper--no-flex is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex customPadding\">\n\n                                    <h2 class=\"wp-block-heading case__title section__title section__title--left case__title--no-spacing\">Servi\u00e7os e Chatbot<\/h2>\n                \n                \n                                    <div><p>Os utilizadores podem facilmente gerir os seus servi\u00e7os MEO, consultar condi\u00e7\u00f5es e controlar funcionalidades para evitar custos adicionais. A aplica\u00e7\u00e3o tamb\u00e9m inclui um chatbot e um assistente virtual, desenvolvidos para ajudar na gest\u00e3o de contas e servi\u00e7os, incluindo a realiza\u00e7\u00e3o de diagn\u00f3sticos, se necess\u00e1rio.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6552 aligncenter\" src=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website5-1-300x141.png\" alt=\"\" width=\"490\" height=\"230\" srcset=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website5-1-300x141.png 300w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website5-1-1024x482.png 1024w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website5-1-768x361.png 768w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website5-1-1536x722.png 1536w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website5-1-2048x963.png 2048w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><\/p>\n<\/div>\n                \n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"wp-block-group case__section section case__section--small-padding\">\n        <div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n            <div class=\"wp-block-group wrapper wrapper--no-flex is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex customPadding\">\n\n                                    <h2 class=\"wp-block-heading case__title section__title section__title--left case__title--no-spacing\">Faturas e Perfil<\/h2>\n                \n                \n                                    <div><p>Os clientes podem consultar de forma conveniente o valor das suas \u00faltimas faturas, verificar os detalhes e compar\u00e1-las com os meses anteriores. Tamb\u00e9m podem aceder e editar as suas informa\u00e7\u00f5es de conta e contratos com a MEO na se\u00e7\u00e3o de perfil.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6554 aligncenter\" src=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website6-1-300x201.png\" alt=\"\" width=\"491\" height=\"329\" srcset=\"https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website6-1-300x201.png 300w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website6-1-1024x688.png 1024w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website6-1-768x516.png 768w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website6-1-1536x1031.png 1536w, https:\/\/www.wygroup.net\/wp-content\/uploads\/2025\/04\/mymeo_website6-1-2048x1375.png 2048w\" sizes=\"auto, (max-width: 491px) 100vw, 491px\" \/><\/p>\n<\/div>\n                \n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":6548,"template":"","class_list":["post-6555","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.wygroup.net\/pt-pt\/wp-json\/wp\/v2\/portfolio\/6555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wygroup.net\/pt-pt\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wygroup.net\/pt-pt\/wp-json\/wp\/v2\/types\/portfolio"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wygroup.net\/pt-pt\/wp-json\/wp\/v2\/media\/6548"}],"wp:attachment":[{"href":"https:\/\/www.wygroup.net\/pt-pt\/wp-json\/wp\/v2\/media?parent=6555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}